Terms & Conditions

TERMS OF SERVICE AGREEMENT

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

This Terms of Service Agreement (the "Agreement") governs your use of this website, www.rapagift.com (the "Website"),Rap A Gift ("Business Name") offer of products for purchase on this Website, or your purchase of products available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. Rap A Gift reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. Rap A Gift will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. Rap A Gift encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing the use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Rap A Gift for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this Agreement, please click the print button on your browser toolbar.

I. PRODUCTS

Terms of Offer. This Website offers for sale certain products (the "Products"). By placing an order for Products through this Website, you agree to the terms set forth in this Agreement.

Customer Solicitation: Unless you notify our third party call center reps or direct Rap A Gift sales reps, while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations Rap A Gift and its designated in house or third party call team(s).  

Opt Out Procedure: We provide 3 easy ways to opt out of from future solicitations.

1. You may use the opt out link found in any email solicitation that you may receive. 2. You may also choose to opt out, via sending your email address to: info@rapagift.com

3. You may send a written remove request to the company address.

Proprietary Rights. Rap A Gift has proprietary rights and trade secrets in the Products. You may not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by Rap A GiftRap A Gift also has rights to all trademarks and trade dress and specific layouts of this webpage, including calls to action, text placement, images and other information.

GST. If you purchase any Products, you will be responsible for paying any applicable GST

II. WEBSITE

Content; Intellectual Property; Third Party Links. In addition to making Products available, this Website also offers information and marketing materials. This Website also offers information, both directly and through indirect links to third-party websites, about nutritional and dietary supplements. Rap A Gift does not always create the information offered on this Website; instead the information is often gathered from other sources. To the extent that Rap A Gift does create the content on this Website, such content is protected by intellectual property laws of the India, foreign nations, and international bodies. Unauthorized use of the material may violate copyright, trademark, and/or other laws. You acknowledge that your use of the content on this Website is for personal, noncommercial use. Any links to third-party websites are provided solely as a convenience to youRap A Gift does not endorse the contents on any such third-party websites. Rap A Gift is not responsible for the content of or any damage that may result from your access to or reliance on these third-party websites. If you link to third-party websites, you do so at your own risk. 

Use of Website; Rap A Gift is not responsible for any damages resulting from use of this website by anyone. You will not use the Website for illegal purposes. You will (1) abide by all applicable local, state, national, and international laws and regulations in your use of the Website (including laws regarding intellectual property), (2) not interfere with or disrupt the use and enjoyment of the Website by other users, (3) not resell material on the Website, (4) not engage, directly or indirectly, in transmission of "spam", chain letters, junk mail or any other type of unsolicited communication, and (5) not defame, harass, abuse, or disrupt other users of the Website

License. By using this Website, you are granted a limited, non-exclusive, non-transferable right to use the content and materials on the Website in connection with your normal, noncommercial, use of the Website. You may not copy, reproduce, transmit, distribute, or create derivative works of such content or information without express written authorization from Rap A Gift or the applicable third party (if third party content is at issue).

Posting. By posting, storing, or transmitting any content on the Website, you hereby grant Rap A Gift a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. Rap A Gift does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. Rap A Gift is not liable for any damage or harm resulting from any posts by or interactions between users. Rap A Gift reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content Rap A Gift deems objectionable, in Rap A Gift's sole discretion. 

III. DISCLAIMER OF WARRANTIES

YOUR USE OF THIS WEBSITE AND/OR PRODUCTS ARE AT YOUR SOLE RISK. THE WEBSITE AND PRODUCTS ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Rap A Gift EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE PRODUCTS OR WEBSITE CONTENT, OR ANY RELIANCE UPON OR USE OF THE WEBSITE CONTENT OR PRODUCTS. ("PRODUCTS" INCLUDE TRIAL PRODUCTS.)

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Rap A Gift MAKES NO WARRANTY:

THAT THE INFORMATION PROVIDED ON THIS WEBSITE IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.

THAT THE LINKS TO THIRD-PARTY WEBSITES ARE TO INFORMATION THAT IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. 

AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR THAT DEFECTS IN PRODUCTS WILL BE CORRECTED. 

REGARDING ANY PRODUCTS PURCHASED OR OBTAINED THROUGH THE WEBSITE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

IV. LIMITATION OF LIABILITY

Rap A Gift ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHERWISE, WITH RESPECT TO THE WEBSITE CONTENT AND PRODUCTS AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID, LESS SHIPPING AND HANDLING, FOR PRODUCTS PURCHASED VIA THE WEBSITE.

Rap A Gift WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE PRODUCTS IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM (1) THE USE OR THE INABILITY TO USE THE WEBSITE CONTENT OR PRODUCTS; (2) THE COST OF PROCURING SUBSTITUTE PRODUCTS OR CONTENT; (3) ANY PRODUCTS PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE; OR (4) ANY LOST PROFITS YOU ALLEGE.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

V. INDEMNIFICATION

You will release, indemnify, defend and hold harmless Rap A Gift, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) the Products or your use of the Products (including Trial Products); (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to Rap A Gift. When Rap A Gift is threatened with suit or sued by a third party, Rap A Gift may seek written assurances from you concerning your promise to indemnify Rap A Gift; your failure to provide such assurances may be considered by Rap A Gift to be a material breach of this Agreement. Rap A Gift will have the right to participate in any defense by you of a third-party claim related to your use of any of the Website content or Products, with counsel of Rap A Gift choice at its expense. Rap A Gift will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend Rap A Gift against any claim, but you must receive Rap A Gift prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products.

VI. PRIVACY

PRIVACY POLICY

Privacy Policy of “Rap A Gift” describes the management of personal information and respecting privacy of users. This policy may be amended or changed from time to time.

1.            Collection of Personal Information: As a visitor to the Site, you can engage in many activities without providing any Personal Information. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. However, when you register to use a “Rap A Gift” and order products as a “Rap A Gift” customer, in order to provide the services to you, we may collect your contact information such as your name, phone numbers, address and email address as well as profile information, including your password, details about your purchases and details about your interactions with us.

2.            Updating your Personal Information: You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by clicking on the link, "My Profile", where you can view and make changes to most of your Personal Information immediately. For security purposes, certain Personal Information can only be changed by contacting support. Please contact info@rapagift.com. We will respond to your request promptly within a reasonable time.

3.            How your Personal Information is used: “Rap A Gift” collects your information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this Privacy Policy. “Rap A Gift” may use this information to -

1.            Process your financial transactions; Service your order.

2.            Respond to customer service requests, questions and concerns.

3.            Administer your account.

4.            Send you requested product or service information.

5.            Keep you informed about special offers and services of “Rap A Gift” and selected third parties.

6.            Administer promotions and notify you of important events.

7.            Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.

8.            Meet our research and product/service development needs and to improve our Site, services and offerings.

9.            Customize your experience, including targeting our services and offerings to you.

In certain situations, “Rap A Gift” may be required to disclose personal data in response to lawful requests by public authorities. Where required by law (like to comply with a warrant, court order, or legal notice served on “Rap A Gift”), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

4.            Information sharing with service providers: “Rap A Gift” uses one or more outside payment processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose. We also share Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for “Rap A Gift”. We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.

5.            Data Retention: We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact us at info@rapagift.com. We will respond to your request within reasonable time. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

6.            Unsubscribe: You may opt out of receiving email updates, newsletters and/or partner emails by clicking on the "My Profile" link on the website and making the appropriate selections. The choice to opt out of such communications is also generally available during the sign-up process. “Rap A Gift” will still contact you when there are changes to the Terms of Service or Submitter Terms of Service, as applicable. In addition, we will still send you service-related announcements including, but not limited to, a registration email, order related notifications and emails automatically triggered by actions you took on the Site. Generally, you may not opt-out of these communications, which are not promotional in nature.

7.            Protection of your Personal Information: The Personal Information that you provide in connection with the use of the Site is protected in several ways. It resides on secure servers that only selected “Rap A Gift” personnel have access to via password. Your Personal Information is encrypted whenever it is transmitted to “Rap A Gift”. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using sophisticated security technology. We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process and store, and the current state of technology to use these measures protect your Personal Information, we cannot guarantee its absolute security. If you have any questions, doubts or confusion in regard to any of the terms set out here in the privacy policy, please seek clarifications from us through email (info@rapagift.com). We will get back to you within reasonable time.

VII. AGREEMENT TO BE BOUND

By using this Website or ordering Products, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Website. 

VIII.Shipping, Return & Refund policy

RETURNS POLICY

Since predominant of our products are customised gifts, they cannot be returned unless the gift is wrong one or it is damaged. Our return policy is for 7 days starting from date of purchase. Once the period is completed, unfortunately we cannot process refund or exchange. For customised gifts there is no exchange policy.

The item to be eligible for a return, it must be unused and in the same condition that you received it. It must also be in the same and original packaging.

To complete your return, we require the order number or receipt or proof of purchase via email on info@rapagift.com along with the reason for return.

If the Return is accepted then you are required to return the product to us in the received condition along with its original packing.

REFUNDS POLICY

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a 7 working days.

There is often some processing time before a refund is posted. If you haven’t received a refund yet, first check with your bank or credit card company, because, they may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@rapagift.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

REPLACEMENT/EXCHANGES POLICY

For customised gifts there is no exchange policy.

We only replace items if they are defective or damaged. For other products that are non customisable, if you need to exchange it for the same item, send us an email at info@rapagift.com and send your item to: Plot# 98 P, PS Rao Nagar, Dammaiguda, Hyderabad - 500083.

Every product needs to be unboxed. 

Unboxing rules - Read carefully for DAMAGE or WRONG PRODUCT EXCHANGES.

1. If box delivered by courier is DAMAGED, take video of accepting damaged box with full coverage and pointing box damage.

2. Unboxing video should start with 
a) all 4 sides view
b) then top & bottom view
c) then full unboxing. 
It must be single video NO PAUSE NO CUT

3. Video should be taken from a distance to fully cover opening of package.

4. Close up of unboxing video not accepted.

5. After unboxing, product to be opened and damage to be clearly shown in video.

6. Video to be submitted within 6 hours.

7. Small marks & scratches not considered as damage.

8. No pasting error will be considered in damage

9. OPENING VIDEO IS NECESSARY FOR WRONG PRODUCTS ALSO

If any exchange or replacement one side courier charges will be borne by customer and other side we will bear

SHIPPING POLICY

We try to dispatch the product either on the same day (if order received before 12 noon) or next working day (if order received after 12 noon). Though for some products based on the level of customisation it can take up to 5 days to prepare the item. We provide free delivery service all over India. We do not guarantee the delivery date/time for delivery. Thus, we do not accept claim for delayed delivery.

To return your product, you should send your product to: Plot# 98 P, PS Rao Nagar, Dammaiguda, Hyderabad - 500083, India.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location the time taken for the exchanged product to reach you may vary.

If you are shipping any item, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

IX. GENERAL

Force Majeure. Rap A Gift will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott.

Cessation of Operation. Rap A Gift may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products.

Entire Agreement. This Agreement comprises the entire agreement between you and Rap A Gift and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver. The failure of Rap A Gift to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Governing Law; Jurisdiction. This Website originates from the Hyderabad,Telangana. This Agreement will be governed by the laws of the State of Telangana without regard to its conflict of law principles to the contrary. Neither you nor Rap A Gift will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of Telangana. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.

Statute of Limitation. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Products or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Waiver of Class Action Rights. BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHER IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY.

Termination. Rap A Gift reserves the right to terminate your access to the Website if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and Rap A Gift may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, Rap A Gift reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until Rap A Gift chooses, in its sole discretion and without advance to you, to terminate it.

Domestic Use. Rap A Gift makes no representation that the Website or Products are appropriate or available for use in locations outside India. Users who access the Website from outside India do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.
Assignment. You may not assign your rights and obligations under this Agreement to anyone. 
Rap A Gift may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE 
TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.